No matter how chaotic things get, your customers expect lightning-fast, error-free deliveries. The solution is order management software (OMS), a tool that can orchestrate your overall order management process that integrates closely with your order fulfillment software or a fulfillment management system (FMS) like Logiwa IO>
Luckily, Logiwa’s AI-driven FMS is built for this exact problem — high-volume, high-velocity fulfillment. Let’s explore how to meet your goals and keep your customers happy.
- Understanding Order Management Software (OMS)
- Improving order accuracy with OMS and WMS
- Accelerating order fulfillment speed
- Benefits of OMS in warehouse operations
- Integrating OMS with existing systems
- Choosing the right OMS for your business
- Our AI-powered fulfillment management system works for you
- Frequently asked questions about order management software
Understanding Order Management Software (OMS)
Order management software is the central nervous system of your ecommerce business. It can handle every aspect of your order lifecycle, from the moment a customer clicks “buy” to the moment their package arrives at their doorstep.
Some of its core functionalities include:
- Capturing and processing orders from multiple sales channels
- Tracking stock levels across multiple warehouses and locations in real time
- Optimizing order routing to the most efficient fulfillment centers and carriers
- Managing shipping labels, tracking shipments, and handling returns
- Providing customers with order updates, tracking information, and support
An OMS is often confused with a warehouse management system (WMS), but they are two different types of software. WMS software primarily focuses on warehouse operations like inventory storage, picking, packing, and shipping. Meanwhile, ecommerce order fulfillment software takes a broader view, including the entire order journey and integration with various systems across the supply chain.
Logiwa IO seamlessly integrates with OMS solutions—specifically designed for B2C and DTC businesses. Our platform helps you streamline your entire fulfillment process and deliver the best customer experiences.
Improving order accuracy with OMS and WMS
Order accuracy is about more than getting the right product to the right customer—it’s about building trust and loyalty. Luckily, the right combination of order management and warehouse management software can improve order accuracy.
Automated order processing
Humans make mistakes, but that doesn’t mean your orders have to suffer. Automating warehouse operations with an OMS and WMS reduces the risk of human error.
The integrated systems automatically capture order details, verify inventory availability, generate picking lists, and even initiate shipping. Less manual intervention means fewer chances for typos, missed items, and incorrect shipments.
Real-time inventory tracking
Oversold items and disappointed customers are a no-go. With an integrated OMS and WMS, you gain real-time visibility into your warehouse inventory levels across all locations. This means no more guessing games or relying on outdated spreadsheets.
The system automatically updates stock levels when an item is sold, picked, or received. This prevents overselling and ensures you always have the right products available to fulfill orders.
Integration with barcode scanning
Picking errors can be costly, leading to returns, customer dissatisfaction, and wasted time. However, retailers can avoid mis-picks by integrating barcode scanning into your OMS and WMS.
Warehouse staff scan the barcode on each item as they pick it so that the correct product is selected and added to the order. This real-time data is then fed back into the system, improving inventory accuracy. According to Oracle, barcode scanning can reduce picking errors by up to 99.9%!
Accelerating order fulfillment speed
Slow shipping kills sales and frustrates customers—32% even abandon their orders. That’s why optimizing your order fulfillment speed is critical. With the right OMS and WMS, you can streamline your operations and get orders out the door faster than ever before.
Streamlined picking, packing, and shipping
An OMS and WMS work together to optimize every step of the fulfillment process, from picking to packing and shipping. The system benefits from automated workflows to optimize picking routes, guiding warehouse staff through the picking process, automate packing tasks, and more. These streamlined workflows waste less time and effort, allowing you to process orders quickly and efficiently.
Automated shipping label generation
Manually creating shipping labels is time-consuming and prone to errors, but with an OMS and WMS, you can automate this process entirely. The system integrates with major carriers, allowing you to generate shipping labels directly within the platform. There’s no need for manual data entry, which prevents the risk of errors and speeds up the dispatch process.
Efficient order routing
Faster order deliveries mean happier customers. An OMS and WMS help you achieve this with order routing optimization. The system intelligently routes orders to the nearest fulfillment centers, analyzing factors such as order location, inventory availability, and carrier options to determine the most efficient fulfillment path.
Benefits of OMS in warehouse operations
Beyond faster order fulfillment, a robust OMS offers many advantages for your warehouse operations. Let’s look at some of them:
Enhanced inventory management
An OMS provides real-time updates on inventory levels across all locations, giving you a clear picture of what’s on hand and where. You’ll receive automated alerts for low stock, so you’ll always have the right products available to meet demand.
Improved warehouse layout optimization
Logiwa analyzes historical data and order patterns from your OMSto recommend the most efficient layout for your warehouse. This layout makes frequently ordered items readily accessible, minimizing travel time for warehouse staff.
Labor cost reduction
Together with your OMS, Logiwa automates many time-consuming tasks, including order processing, inventory updates, and shipping label generation. This reduces the need for manual labor. Plus, with fewer manual errors, you avoid costly rework and returns.
Scalability
An OMS is designed to scale with your business. Whether you’re experiencing consistent growth or a seasonal surge in orders, the system can quickly adapt without compromising performance. This means you can meet the demands of your growing customer base and maintain a high level of service, even during peak seasons.
Integrating OMS with existing systems
Your ecommerce ecosystem is probably complicated enough as is, and clunky OMS and WMS integration will only make things harder. A good OMS should play nicely with your existing tools and not create more headaches.
Seamless integration with WMS and ERP systems
An OMS seamlessly integrated with your other systems ensures smooth communication and data flow between your WMS and enterprise resource planning (ERP) systems. This eliminates data silos so everyone is on the same page.
For example, when an order is placed, the OMS automatically updates the WMS, triggering the picking and packing process. At the same time, it updates the ERP system with order details for accurate invoicing and financial reporting.
Data synchronization
An OMS ensures that all your systems are synced, maintaining consistent information across all channels. When a customer places an order on your website, the OMS instantly updates your inventory levels across all channels to prevent overselling. This way, your customers always have access to accurate product availability information!
Considerations for successful integration
Integrating your OMS with existing systems doesn’t have to be a big undertaking—here are some tips to consider:
- Choose an OMS provider with a track record of successful integrations in your industry.
- Before implementing any changes, plan and test your integration strategy to identify and resolve any issues.
- Accurately map data fields between your OMS and other systems to ensure seamless data flow.
Choosing the right OMS for your business
Selecting the right order management system is a crucial decision—you need someone who understands your exact needs and can help you achieve your goals.
Assessing business needs
Before choosing an OMS, take a step back and understand your specific needs. What are your biggest pain points? Are you struggling with order accuracy, slow shipping times, or managing inventory across multiple locations?
Take the time to define your goals and find out where an OMS can most impact your business. Don’t just buy any software—invest in a solution that truly addresses your specific challenges and integrates easily to give you the best of all worlds..
Key features to look for
Not all OMS systems are created equal. Look for features that align with your exact needs.
Does the system offer robust inventory management, real-time order tracking, and better integration with your existing systems? You can also consider features like automated order routing, advanced analytics, and support for multiple sales channels.
Vendor evaluation
Don’t just take the vendor’s word for it. Beyond comparing their offerings, read customer reviews, request demos, and ask about their pricing and support options.
Our AI-powered fulfillment management system works for you
With the right OMS and WMS, you can improve order accuracy, speed up order fulfillment, and deliver more satisfying customer experiences.
The key is to find a provider that works for you. If you’re ready to see the full potential of your fulfillment operations, schedule a call with one of Logiwa’s fulfillment experts and discover how our tailored solutions can help you achieve your business goals.
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